Lululemon

I popped in to check if they had a bag in stock that I wanted. Great service and Asia helped me locate the bag online and then order it for me to have delivered to the store. She was great!! very informative and friendly. She anlso introduced me to the new super soft tee range which I like a lot. Will be back soon to pick up my item thank you!

Dear Customer Service Manager, I hope this letter finds you well. I am writing to express my dissatisfaction with a recent shopping experience at your Lululemon store in Covent Garden , specifically concerning the customer service I received while attempting to purchase a Scuba hoodie. Today, I visited your store with the intention of purchasing a Scuba hoodie. As a loyal customer of Lululemon for several years, I have always been impressed by the quality of your products and the level of customer service provided. However, my recent experience was far from satisfactory. Upon entering the store, I was excited to browse through your collection and make a purchase. However, I was disappointed when I noticed that one of the store employees seemed more interested in chatting with a colleague than assisting customers. Despite my attempts to seek assistance, this particular staff member appeared to be engrossed in their conversation and showed no interest in helping me or other customers. I found it disheartening that while I, along with a few other customers, waited for assistance, this staff member continued to ignore us and prioritize their personal conversation. This not only made me feel undervalued as a customer but also tarnished my perception of the excellent customer service that Lululemon is known for. As a result of this experience, I left the store and making a purchase, which is quite unusual for me. I believe that exceptional customer service is a cornerstone of any successful business, and unfortunately, this particular encounter did not meet the high standards I associate with Lululemon. I sincerely hope that this incident was an isolated one and not reflective of the overall service culture at your store. I am writing this letter with the hope that you will address this issue promptly and take necessary steps to ensure that all customers receive the attention and assistance they deserve. I value my relationship with Lululemon and would like to continue supporting your brand. I appreciate your attention to this matter and look forward to hearing from you regarding the actions you intend to take to rectify this situation. Thank you for your time and consideration. Sincerely, Doris

First time purchasing Lululemon, I went to the Covent Garden store and everyone was so lovely and helpful, from the security person at the door (I’m so sorry again I mistook your accent!) to the rest of the shop staff. Thank you Lucy and everybody else at the store, I’ll definitely be returning and increase my Lululemon collection! Note: prices are not cheap but the quality feels amazing, also sizing is generous which is awesome for plus size women - I left feeling happy and confident in my body despite its curves!